Emergency Repair
General Repairs
General repairs and maintenance make up 95% of all work carried out by our tradespeople. These are the normal wear and tear, day-to-day things that happen in any household such as dripping taps, sticking doors and the like.
A very important part of our role in property management is ongoing repairs and maintenance.
Urgent Repairs
Urgent repairs are rare but they too are easily identifiable. These are things that have the potential to be life threatening or to cause major damage to the home. As per your Residential Tenancy Agreement, an Urgent Repair is:
* a burst water service
* a blocked or broken lavatory system
* a serious roof leak
* a gas leak
* a dangerous electrical fault
* flooding or serious flood damage
* serious storm or fire damage
* a failure or breakdown of the gas, electricity or water supply
* a failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
* any fault or damage that causes the premises to be unsafe or not secure
When an owner appoints Raine & Horne Property Management to manage their investment property they instruct us on the way they want their property maintained. A "handy" owner might fix general maintenance themselves. Most, however, give us the authority to spend a certain sum of money on their behalf but the majority of work will require approval from the owner.